PRIVACY POLICY | COCO LOM

Introduction

This Privacy Policy policy outlines how we collect, use, and protect your personal data when you interact with us. We are committed to ensuring that your privacy is protected in accordance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and any other applicable data protection legislation.

Who We Are

Coco Lom ("we", "us", "our") is an individual artist who may collect and process personal data in the course of conducting artistic activities, running a website, or engaging with clients and fans.

What Data We Collect

We may collect the following types of personal data:

Contact Information: Your name, email address, phone number, and postal address.
Purchase Information: Details of any purchases you make, including your payment information and billing address.
Communications: Any communications you send to us, such as emails, messages, or social media interactions.
Technical Information: IP address, browser type, and details about your device and interaction with our website (if applicable).
Usage Data: Information about how you use our website, services, and any online galleries or events.

How We Use Your Data

We may use your personal data for the following purposes:

To Provide Services: To fulfil any orders you place, including shipping and handling.
To Communicate: To respond to your inquiries, provide customer support, and send you updates about our services, products, or events.
Marketing: With your consent, to send you promotional materials, newsletters, and updates about our work.
Improvement of Services: To analyse usage patterns and improve our website, products, and services.
Legal Obligations: To comply with legal obligations, such as tax and accounting requirements.

Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

Consent: When you have given explicit consent for us to process your data for a specific purpose, such as receiving newsletters.
Contractual Necessity: When processing is necessary to fulfil a contract with you, such as delivering a purchased artwork.
Legal Compliance: When we need to comply with a legal obligation.
Legitimate Interests: For purposes that are in our legitimate interests, such as improving our services, provided these are not overridden by your rights.

Data Sharing

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:

Service Providers: Third-party companies who provide services on our behalf, such as payment processing, delivery services, and email distribution. These providers are bound by data protection obligations.
Legal Authorities: If required by law or to protect our rights or the rights of others.

Data Security

We are committed to ensuring your information is secure. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Under the UK Data Protection Act 2018 and GDPR, you have the following rights:

Access: You have the right to request a copy of the personal data we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete data.
Erasure: You can request that we delete your personal data, subject to certain conditions.
Restriction of Processing: You can ask us to limit how we use your data.
Data Portability: You can request that we provide your data in a format that can be transferred to another service provider.
Objection: You can object to the processing of your data for certain purposes, such as direct marketing.
Withdraw Consent: You can withdraw your consent to data processing at any time, where consent is the legal basis.

To exercise any of these rights, please contact us using the details provided below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or another method. The date of the latest update will be indicated at the top of this policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello.cocolom@gmail.com
Postal Address: Studio 1, 29A Belfast Road, N16 6UN

By interacting with Coco Lom, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described.